Supervision. Managing for Results 10th edition by John Newstrom – Ebook PDF Instant Download/Delivery: 0078023173 978-0078023170
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Product details:
ISBN 10: 0078023173
ISBN 13: 978-0078023170
Author: John Newstrom
This text offers a comprehensive presentation of the vital aspects of supervision with a focus on practical advice about how to handle real-life, on-the-job situations. In this revision, the author has recognized the ever-changing social and work environment and has updated the text with current trends and situations and the latest professional concepts of supervisory practice. The text is arranged with an emphasis on inquiry learning, which presents the key concepts in a clear and concise manner. A wide variety of exercises, applications, and margin notes help to further the learning process.
Supervision. Managing for Results 10th Table of contents:
1 Specify the results
The context for managing results
The external or industry environment
The internal or organisational environment
The benefits of results management
Clarifying the results that are required
Defining the task
Unstructured tasks
Matching team approaches to the task
Recap
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2 Motivation theory
The importance of motivation
Why do people work?
Benefits of motivated staff for organisations
What does motivation at work look like?
Key motivation theories
Needs hierarchy
Satisfiers and dissatisfiers
Expectancy theory
Goal-setting theory
Equity theory
Recap
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3 Motivation to achieve results
Motivation in practice
Can a manager motivate?
Intrinsic and extrinsic motivational factors
Job design
Teamworking
Motivational characteristics of high-performing teams
Creating the conditions for results management
Physical conditions
Getting the basics right
Differences in working conditions
The manager’s role
Ensuring fair play
Open communications
Work is enjoyable, fun
Respect and trust
Working relationships
Level 1
Level 2
Level 3
Motivators at work
Linking rewards and results
What rewards?
Monetary rewards
Linking reward to performance
Rewards and control
Individual versus team rewards
Non-monetary rewards
Informal rewards
Rewards linked to results
Recap
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4 Grievance and disciplinary procedures
The grievance process and links to results management
Dissatisfaction and complaints
Grievance procedures
Essential features of grievance processes
The procedures in operation
Harassment and discrimination
Bullying
The importance of taking action
Constructive dismissal/employment tribunals
Managers and grievances
Grievance-handling checklist for managers
The disciplinary process and links to results management
About discipline
Why have disciplinary processes?
The manager’s role
Taking disciplinary action
Dealing with poor performance
Guidelines for dealing with poor performance
Dealing with misconduct
Misconduct
Gross misconduct
Essential features of disciplinary procedures
Stages in the disciplinary process
Informal rebukes and cautions
Disciplinary interviews
Sanctions
1 Warnings
2 Transfer, suspension, demotion or fines
3 Dismissal
Recap
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5 A balancing act
Balancing needs and achieving results
Teams versus individuals
Control versus delegation
Allocating versus agreeing tasks
Giving people time
Setting or agreeing objectives
Team briefings
People – a process improvement approach
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