Test Bank for Business Administration 2nd Edition by Kris Cole – Ebook PDF Instant Download/Delivery: 0170282422, 9780170282420
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Product details:
ISBN 10: 0170282422
ISBN 13: 9780170282420
Author: Kris Cole
Students tackling Diploma of Business and Diploma of Business Administration must develop the skills to foster a successful, productive workplace with sound administrative systems. Kris Cole’s Business Administration 2e addresses the demands of the 2015 training package, and covers units common to both qualifications as well as additional electives. The book begins with units covering Personal Skills and moves into management of others. Follow the development of one person’s team in real world decision making, contextualising your learning. To access your Student Website, please visit https://get.ga/9780170387033
Business Administration 2nd Table of contents:
Part 1: Personal skills
Chapter 1: Managing your work priorities
1. Establishing your work goals and priorities
2. Investing your time effectively
3. Investing your time efficiently
Chapter 2: Establishing effective working relationships
1. Earning trust and confidence
2. Working with people with different working styles and personalities
3. Working with people with diverse backgrounds and differing abilities
4. Networking and navigating organisational politics
Chapter 3: Developing, maintaining and projecting professional competence
1. Adopting mindsets for success
2. Planning your career
3. Building ‘Brand Me’
4. Keeping your skills up to date
Chapter 4: Communicating with influence
1. Gathering information and ideas
2. Providing information and ideas
3. Communicating without words
4. Working through conflict
Chapter 5: Communicating through written and spoken presentations
1. Preparing to write or speak
2. Writing clearly and professionally
3. Delivering oral presentations
Chapter 6: Leading and participating in meetings
1. Getting ready to meet
2. Leading marvellous meetings
3. Participating in meetings
Part 2: Team skills
Chapter 7: Building individual and team performance and productivity
1. Using the five keys to unlock peak performance and productivity
2. Analysing and building your team’s high-performance culture
3. Developing camaraderie, commitment and cooperation
4. Helping your team take responsibility and accountability for performing well
Chapter 8: Leading your team
1. Thinking about leadership
2. Using ‘task readiness’ to select a leadership style
3. Leading today’s teams
Chapter 9: Inspiring motivation
1. Understanding motivation
2. Identifying people’s main needs
3. Making the most of hygiene factors and motivators
Chapter 10: Planning your team’s work
1. Planning your team’s work
2. Allocating responsibilities
3. Monitoring results
Chapter 11: Building your team’s skills with informal and formal feedback
1. Providing regular and timely feedback
2. Coaching
3. Conducting performance planning and review meetings
Chapter 12: Building your team’s skills with training
1. Identifying training needs and developing a team training plan
2. Arranging training
3. Providing training
Chapter 13: Building better performance
1. Thinking through disappointing performance
2. Building better performance
3. Managing employee separation
Part 3: Operational skills
Chapter 14: Caring for your customers
1. Planning to meet customer requirements
2. Delivering the quality your customers expect
3. Monitoring and continually improving your customer care
Chapter 15: Designing administration systems
1. Identifying system requirements
2. Identifying guidelines and options
3. Selecting the system or supplier
4. Designing and defining procedures for using new systems
Chapter 16: Systematically solving problems and making decisions
1. Solving problems
2. Making decisions
3. Using systematic analytical tools and techniques
Chapter 17: Innovating and continuously improving
1. Promoting innovation
2. Making continuous incremental improvements
3. Entering the continuous improvement cycle
Chapter 18: Developing plans that work
1. Developing implementation strategies
2. Planning it out, step by step
3. Protecting your plans
Chapter 19: Introducing change
1. Establishing your overall strategy
2. Introducing the change
3. Consolidating and integrating the change
Chapter 20: Identifying and managing risks
1. Analysing the risk management context and identifying risks
2. Assessing and treating risks
3. Developing risk management plans
Chapter 21: Managing projects
1. Defining your project
2. Planning your project
3. Implementing your project
4. Finalising your project
Chapter 22: Organising meetings and conferences
1. Arranging meetings
2. Preparing and dispatching meeting documentation
3. Understanding formal meeting protocol, rules and roles
Appendix 1: Organisation chart of Val’s general office
Appendix 2: Chapter-by-chapter synopsis of scenarios and case studies
Glossary
Index
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Tags: Kris Cole, Business Administration
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