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Test Bank for Business and Administrative Communication 10th Edition by Kitty Locker, Donna Kienzler ISBN  0077419537 978-0077419530

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Test Bank for Business and Administrative Communication 10th Edition by Kitty Locker, Donna Kienzler – Ebook PDF Instant Download/Delivery:  0077419537, 978-0077419530
Full download Business and Administrative Communication 10th edition after payment

Product details: 

ISBN 10:  0077419537

ISBN 13: 978-0077419530

Author: Kitty Locker, Donna Kienzler 

Binder Ready Loose-Leaf Text – ISBN 9780077419530 – This full featured text is provided as an option to the price sensitive student. It is a full 4 color text that’s three whole punched and made available at a discount to students. Also available in a package with Connect – ISBN 9780077919764.

Business and Administrative Communication 10th Table of contents: 

Part 1: Foundations of Communication

  • Chapter 1: The Importance of Communication in the Workplace
    • The Communication Process
    • Types of Communication (Verbal, Nonverbal, Written)
    • Communication Ethics and Professionalism
  • Chapter 2: Interpersonal Communication
    • Building and Maintaining Relationships
    • Active Listening and Interpersonal Skills
    • Communication Styles and Cultural Differences
  • Chapter 3: Communication in Teams
    • Teamwork and Collaboration
    • Group Dynamics and Decision Making
    • Effective Team Communication Strategies
    • Conflict Resolution in Teams

Part 2: Professional Writing

  • Chapter 4: Business Writing Principles
    • Clarity, Conciseness, Accuracy, and Audience Awareness
    • The Writing Process (Planning, Drafting, Revising, Editing)
  • Chapter 5: Writing Effective Messages
    • Memos, Emails, Letters, and Proposals
    • Reports and Presentations
    • Technical Writing and Documentation
  • Chapter 6: Writing for Digital Media
    • Blogs, Social Media, and Online Communication
    • Digital Communication Etiquette
    • Search Engine Optimization (SEO)

Part 3: Communication in the Workplace

  • Chapter 7: Workplace Communication
    • Communicating with Supervisors, Colleagues, and Clients
    • Giving and Receiving Feedback
    • Negotiation and Conflict Resolution
  • Chapter 8: Communication in a Global Context
    • Cross-cultural Communication
    • Global Business Etiquette
    • Communicating in a Multicultural Workplace

Part 4: Communication and Career Development

  • Chapter 9: Job Searching and Interviewing
    • Resume and Cover Letter Writing
    • Interview Preparation and Techniques
    • Networking and Career Development
  • Chapter 10: Communication in the Digital Age
    • The Impact of Technology on Communication
    • Building a Professional Online Presence
    • Ethical Use of Technology

Appendices

  • Appendix A: Grammar and Mechanics Review
  • Appendix B: Communication Resources
  • Appendix C: Case Studies in Business Communication
  • Appendix D: Glossary of Terms

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Kitty Locker,Donna Kienzler,Administrative Communication