Test Bank for Developing Helping Skills A Step by Step Approach to Competency 3rd Edition by Valerie Chang, Carol Decker, Sheryn Scott ISBN 1305943260 978-1305943261

Section 1. Foundation

Chapter 1. Understanding Yourself and Others

Influences on Personal Development

Influence of Culture, Race, and Ethnicity

Culture’s Influence on the Practitioner

Culture’s Influence on Clients

Influences of the Dominant Culture

Influence of Gender

Influence of Sexual Orientation

Influence of Socioeconomic Status

Influence of Spirituality and Religion

Influence of Life Stages

Influence of Family of Origin

Influence of Disability and Ability

Influence of Stress and Demands

Influence of Your View of Self and Others

Summary

Chapter 2. Ways of Understanding and Perceiving Self and Others

The Constructivist Perspective

Defining the Constructivist Perspective

Personal and Social Constructs

Applying the Constructivist Perspective

Family Systems

Applying the Family Systems Perspective

The Ecological Perspective

Defining the Ecological Perspective

Ecological Perspective Concepts

Applying the Ecological Perspective

The Strengths Perspective

Defining the Strengths Perspective

Applying the Strengths Perspective

The Resilience Perspective

Applying the Resilience Perspective

The Empowerment Perspective

Defining the Empowerment Perspective

Applying the Empowerment Perspective

The Dual Perspective

Defining the Dual Perspective

Applying the Dual Perspective

Summary

Chapter 3. Values, Ethics, and Legal Obligations

Personal Values

Professional Values

Ethical Standards

Professional Competency and Integrity

Technology and Ethics

Confidentiality

Stigma

Moral Obligation and Modeling

Technology and Confidentiality

Prohibition of Boundary Violations

Personal Relationships That Predate the Professional Relationship

Multiple Relationships during the Professional Relationship

Sexual Relationships

Multiple Relationships Following the End of Professional Relationships

Behaviors with Boundary Implications

Assessment

Informed Consent

Legal Obligations

Ethical Violations and Licensing

Duties to Clients

Legal Limits of Confidentiality

Civil Legal Challenges

Minimizing Risk of Ethical and Legal Challenges

Ethical Decision Making

ETHIC Model of Decision Making

Summary

Chapter 4. Professionalism and Professional Relationships

Acting in a Professional Manner

Professional Roles

Advocating for Change

Developing a Professional Identity

Maintaining Respectful, Productive Relationships with Colleagues

Using Supervision and Consultation

Engaging in Career-Long Learning

Unique Nature of Professional Relationships

Summary

Section 2. Building Professional Relationships

Chapter 5. Developing Working Relationships

Use of Self

Helping Relationships

Core Interpersonal Qualities

Warmth

Empathy

Cultural Diversity and Empathy

Respect

Genuineness

Common Mistakes

Offering Advice

Reassuring

Offering Excuses

Asking Leading Questions

Dominating through Teaching

Labeling

Interrogating

Summary

Chapter 6. Foundational Interpersonal Skills

Core Interpersonal Skills for Helping

Being a Good Observer

Observing in Groups

Observing in Community Groups and Organizations

Attending to Clients

Active Listening

Expressing Warmth

Warmth Evaluation Scale

Using Interpersonal Qualities and Skills in Practice Interviews

Summary

Chapter 7. Beginning and Ending a Meeting

Preparing For Work

Beginning a First Meeting

Setting the Tone

Explaining the Process

Beginning Subsequent Meetings

Explaining Confidentiality

Minors and Confidentiality

Confidentiality in Groups

Administrative Contracts

Ending A Meeting

Examples of Ending Statements

Working With Cases

Summary

Chapter 8. Demonstrating Active Listening

The Importance of Being Empathic

Verbally Expressing Active Listening

Reflecting Content

Reflecting Feelings

Reflecting Feelings in Families and Groups

Reflecting Feelings and Content

Summarizing

Reflecting Meaning

Reflecting Understanding of Diversity Issues

Evaluating Expressions of Empathy

Empathy Evaluation Scale

Summary

Section 3. Exploring and Assessing with Clients

Chapter 9. Using Questions

Using Questions to Explore Further

Open-Ended Questions

Closed-Ended Questions

Using Questions to Gain Deeper Understanding

Seeking Clarification

Client’s Role in Clarification

Allowing Silence

Common Mistakes When Using Questions

Genuineness

Genuineness Evaluation Scale

Summary

Chapter 10. Exploring and Discovering

Important Areas to Learn About

Learning about the Problems or Challenges

Learning about the Situation or Environment

Focusing on Strengths and Positive Factors

Identifying Strengths and Positive Factors

Questions to Learn about Strengths and Positive Factors

Connecting Strengths and Empowerment

Demonstrating Respect

Respect Evaluation Scale

Summary

Chapter 11. Assessing Readiness and Motivation

Stages of Readiness to Change

Precontemplation

Contemplation

Preparation

Action

Maintenance

Relapse/Termination

Assessing Stage of Change

Social Cognitive Theory

Assessing Motivation to Change

Discounting

Other Factors That Influence Motivation to Change

Strengths, Capacity, and Resources

Level of Stress and Demands

Hope

Summary

Section 4. Defining the Focus

Chapter 12. Identifying Key Problems or Challenges

Understanding the Client’s Problems

Dealing with Crisis

Working with Clients in the Pre-Contemplation Stage

Blaming Others for the Problem

Rolling with Resistance

Identifying Discrepancies

Working with Clients in the Contemplation Stage

Expressing Empathy

Advanced Reflecting

Identifying Patterns and Themes

Working with Clients in the Preparation Stage

Partializing

Supporting Self-Efficacy

Problem Identification

Ethical Considerations in Problem Identification

Summary

Chapter 13. Establishing Goals

Identifying General Goals

Identifying Measurable, Attainable, Positive, and Specific Goals

Measurable and Specific Goals

Attainable Goals

Positive Goals

Agreements for Work

Monitoring Alliance with Practitioner and Progress

Monitoring Progress Using Goal Attainment Scaling

Summary

Section 5. Doing, Evaluating, and Ending the Work

Chapter 14. Taking Action

Identifying Steps

Further Exploration of the Problem

Steps Identified by Clients

Using Exception-Finding Questions to Identify Steps

Evaluating, Organizing, and Planning the Steps

Monitoring Progress and Focusing on Improvement

Examples of Focusing on Improvement

Skills to Enhance Achievement of Steps

Teaching

Directing

Inviting a Different Perspective

Identifying Discrepancies

Giving Feedback

Examples of Giving Feedback

Self-Disclosure

Immediacy

Summary

Chapter 15. Evaluating and Ending Professional Relationships

Evaluating Progress

Evaluation as an Ongoing Process

Evaluation for Professional Development

Ending Professional Relationships

The Ending Process

Feelings about Ending

Endings with Task Groups and Larger Groups

Planning for Career-Long Professional Development

Staying Current on Evidence-Based Practice

Summary

Appendix A. Practice Evaluation Scales

Appendix B. Overall Practice Evaluation Form

References