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ISBN 10: 1305502086
ISBN 13: 978-1305502086
Author: Ranjay Gulati, Anthony Mayo, Nitin Nohria
As tomorrow’s manager, you will be confronted with challenges and opportunities that are more dynamic and complex than ever before. MANAGEMENT: AN INTEGRATED APPROACH, by award-winning instructors and prominent Harvard business experts, teaches you how to think like a successful manager and effective leader. This second edition clearly demonstrates the interconnectivity between three facets of management: strategic positioning, organizational design, and individual leadership. You learn the importance of harnessing technological advances, managing and leading a dispersed and diverse workforce, anticipating and reacting to constant competitive and geopolitical change and uncertainty, competing on a global scale, and operating in a socially responsible and accountable manner. Clear concepts directly relate to how today’s organizations operate, while self-reflection opportunities help you evaluate personal leadership abilities and skill-building practice equips you for leadership success. You master management principles from a tangible, integrated, and current perspective as you learn to visualize how strategy informs leadership and how leaders influence strategic positioning and, ultimately, manage performance. Let MANAGEMENT: AN INTEGRATED APPROACH, 2E prepare you for leadership success as this unique book answers the key question: How are leaders successfully managing competitive companies in the 21st Century?
Management An Integrated Approach 2nd Table of contents:
Part 1. Setting the Context for Management
Chapter 1. Introduction to Management
Introduction
Management and Leadership
Historical Perspectives on Business
Changing Perspectives on the Purpose of Business
Stakeholder Approach
Stakeholder Mapping
Stakeholder Management Processes
Managing Uncertainty
Summary
Key Terms
Assignments
Chapter 2. The Global Business Environment
Introduction
Globalization
Global Trade Agreements
World Trade and Free-Trade Associations
External Environment
General Environment
Task Environment
Internal Environment
Owners
Board of Directors
Employees
Culture
Summary
Key Terms
Assignments
Chapter 3. Ethics and Corporate Social Responsibility
Introduction
Ethical Frameworks
Utilitarianism
Kantianism
Virtues and Character
Justice
Confronting Moral Dilemmas
Fiduciary Responsibilities
Common Moral Dilemmas Faced by Organizations
The Role of the Individual in Confronting Moral Dilemmas
Corporate Social Responsibility
Economic, Legal, and Ethical Responsibilities
Corporate Social Responsiveness
Is Corporate Social Responsibility Good for Business?
CSR as a Competitive Advantage
Summary
Key Terms
Assignments
Part 2. Strategic Perspective
Chapter 4. Introduction to Strategy
Introduction
A Brief History of Strategy
Strategy and the Organization: A Framework
The Purpose of Business
Analyzing the Internal and External Environments of a Firm
Vision, Mission, and Objectives
Strategy Formulation
Defining Strategy
Choosing a Set of Activities
Making Trade-Offs
Creating Fit among Activities
Business-Level versus Corporate-Level Strategy
Business-Level Strategy
Corporate-Level Strategy
Strategies for Going Global
Multinational Strategy
Global Strategy
International Strategy
Transnational Strategy
Market Entry Strategies
Exporting
Licensing and Franchising
Joint Ventures and Alliances
Wholly Owned Subsidiaries
Summary
Key Terms
Assignments
Chapter 5. Business-Level Strategy
Introduction
How the External Environment Impacts Industry Attractiveness
Porter’s 5-Forces Model
Threat of New Entrants
Bargaining Power of Suppliers
Threat of Substitutes
Bargaining Power of Customers
Rivalry among Existing Competitors
Limits of the 5-Forces Model
How a Firm’s Internal Environment Impacts Strategy
Resource-Based View of the Firm
Company Resources
The Firm as a Value Chain
Primary and Support Activities
Value Systems
SWOT Analysis
Competitive Advantage
Cost Leadership
Differentiation
Focus
Stuck in the Middle
Employees in Generic Strategies
Summary
Key Terms
Assignments
Chapter 6. Corporate-Level Strategy
Introduction
Diversification Strategy
History of Diversification
Why Firms Pursue Diversification Strategies
Approaches to Diversification
Related Diversification
Unrelated Diversification
The Diversification Test
Results of Diversification
Vertical Integration
Costs Associated with Vertical Integration
Alternatives to Vertical Integration
Summary
Key Terms
Assignments
Part 3. Organizational Perspective
Chapter 7. Organizational Design
Introduction
From Strategy to Organizational Design
Division of Labor
Coordinating Mechanisms
Organizational Design: Formal and Informal Structures
Functional Form
Divisional Form
Matrix Form
Network Form
Informal Structure
Decision Rights
Organizational Design and the Life Cycle of a Firm
Organizational Flexibility
Recent Trends in Organizational Design
Summary
Key Terms
Assignments
Chapter 8. Organizational Culture
Introduction
What Is Culture?
Impact of Culture on Performance
Levels of Organizational Culture
Artifacts
Beliefs and Values
Assumptions
How Does Culture Develop?
Role of Founders
Role of Organizational Leaders
Role of Teams
Cultural Socialization
Culture and Crucial Moments
Evaluating Culture in Mergers and Acquisitions
Summary
Key Terms
Assignments
Chapter 9. Managing Human Capital
Introduction
Acquiring Human Capital
Human Resource Planning
Recruiting Talent
Selecting Talent
Managing Human Capital
Training and Developing Employees
Feedback and Performance Reviews
Reward Systems
Managing a Multigenerational Workforce
Employee Separations
Contextual Forces Impacting Human Capital
The Legal Environment
Labor Relations
The Offshoring Trend
Managing Yourself
Summary
Key Terms
Assignments
Chapter 10. Performance Management
Introduction
Identifying Measures
The Balanced Scorecard
Implementing the Balanced Scorecard
Setting Performance Targets
Benchmarking
Budgets
Monitoring and Measuring Performance
Financial Management
Total Quality Management
Six Sigma
ISO 9000
Taking Corrective Action
Validating the Strategy
Aligning People
Summary
Key Terms
Assignments
Chapter 11. Organizational Change
Introduction
The Case for Change
The Role of the External Environment in Driving Change
The Role of the Internal Environment in Navigating Change
Key Aspects of Organizational Change
Triggers of Change: Reactive versus Proactive
Origination of Change: Planned versus Organic
Magnitude of Change: Incremental versus Transformative
The Change Process
Creating Dissatisfaction
Developing a New Model for the Future
The Implementation Process
Costs of and Resistance to Change
Combating Resistance to Change
Engaging Hearts and Minds
Characteristics of Change Leaders
Summary
Key Terms
Assignments
Part 4. Individual Perspective
Chapter 12. Leadership in Organizations
Introduction
The Leader
Who Is a Leader? Traits and Skills
What Does a Leader Do? Behaviors
The Charismatic Leader
The Leader and the Followers
Transformational Leadership Theory
Transactional Leadership Theory
Leader–Member Exchange Theory
The Leader, the Followers, and the Situation
Fiedler’s Contingency Model
Hersey and Blanchard’s Situational Theory
House’s Path–Goal Theory
Leadership Substitutes and Neutralizers
Summary
Key Terms
Assignments
Chapter 13. Becoming a Leader: Knowing Yourself
Introduction
Forms of Intelligence
Multiple Intelligences
Triarchic Theory of Intelligence
Emotional Intelligence
Understanding Your Personality
Personality Assessment
Locus of Control
Managing Adversity
Self-Monitoring
Managing Oneself
Summary
Key Terms
Assignments
Chapter 14. Power and Influence
Introduction
Interpersonal Power
Forms of Interpersonal Power
Positional and Personal Power
Relational Power
Challenges of Interpersonal Power
Reactions to Power
Power and Conflict
Interdependence
Resource Scarcity
Disagreement about Priorities
Using Influence
Conducting an Organizational Power Audit
Summary
Key Terms
Assignments
Chapter 15. Decision Making
Introduction
Rational Decision Making
How Managers Make Decisions
How Biases Impact Decision Making
Heuristics
Confirmation Bias
Escalation of Commitment
Status Quo Bias
Framing
The Impact of Emotions and Social Situations on Decision Making
Emotions
Social Situations
Decision Making in Organizations
Programmed versus Nonprogrammed Decisions
Models of Organizational Decision Making
Improving Decision-Making Skills
Managing Your Biases
Preparing for Tough Calls
Summary
Key Terms
Assignments
Chapter 16. Conflict and Negotiation
Introduction
Levels of Conflict
Interpersonal Conflict
Intergroup Conflict
Sources of Conflict
Affective Conflict
Cognitive Conflict
Managing Conflict
Diagnosing the Disagreement
Resolving the Disagreement
Types of Negotiations
Distributive Negotiations
Integrative Negotiations
Negotiating Effectively
Preparing to Negotiate
Reaching an Agreement
Avoiding Common Mistakes
Knowing When to Exercise Your BATNA
Mediation and Arbitration
Negotiating across Cultures
Egalitarianism versus Hierarchy
Low- versus High-Context Norms for Communication
Summary
Key Terms
Assignments
Chapter 17. Leading Teams
Introduction
When Are Teams Appropriate?
Team Characteristics
Team Composition and Size
Manager-Led versus Self-Directed Teams
Collocated and Geographically Distributed Teams
Leveraging Diversity
Team Development
Stages of Development
Team Norms
Team Process
Purposeful and Rigorous Decision Making
Effective Participation and Meaningful Influence
Constructive Conflict
Promoting Team Learning
Team Effectiveness
Role of a Team Leader
Managing Boundaries
Leading Geographically Distributed or Virtual Teams
Summary
Key Terms
Assignments
Chapter 18. Motivation
Introduction
Content Theories of Motivation
Hierarchy of Needs Theory
ERG Theory
Two-Factor Theory
Acquired Needs Theory
Four-Drive Theory
Process Theories of Motivation
Goal-Setting Theory
Expectancy Theory
Equity Theory
Reinforcing Motivation
Work Design
Prosocial Motivation
Reinforcing Strengths
Summary
Key Terms
Assignments
Chapter 19. Communication
Introduction
Interpersonal Communication
Verbal and Nonverbal Communication
Communication Styles
Gender Differences in Communication
Improving Interpersonal Communication
Using Communication to Persuade
Storytelling
Organizational Communication
Communication Media
Communication Channels
Communication Networks
Communication Breakdowns
Cross-Cultural Communication
Summary
Key Terms
Assignments
Chapter 20. Networking
Introduction
Interpersonal Networks
Advice Networks
Communication Networks
Trust Networks
Network Characteristics
Centrality
Brokerage
Types of Contacts
Strength of Relationships
Strong Ties
Weak Ties
Building Useful Networks
Building Internal Networks
Building External Networks
Summary
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