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ISBN 10: 1118799956
ISBN 13: 9781118799956
Author: Roberta Russell, Bernard Taylor
Russell and Taylor’s Operations and Supply Chain Management, 8th Edition is designed to teach students how to analyze processes, ensure quality, create value, and manage the flow of information and products, while creating value along the supply chain in a global environment.Russell and Taylor explain and clearly demonstrate the skills needed to be a successful operations manager. Most importantly, Operations Management 8e makes the quantitative topics easy for students to understand and the mathematical applications less intimidating.In the 8th Edition, the production process and global supply chain of denim is used to introduce OM topics, and helps students see how all of the pieces of operations management fit together. Appropriate for students preparing for careers across functional areas of the business environment, Operations Management 8e provides foundational understanding of both qualitative and quantitative operations management processes.
Operations and Supply Chain Management 8th Table of contents:
PART I: OPERATIONS MANAGEMENT
1 Introduction to Operations and Supply Chain Management
Your Jeans Are You
What Do Operations and Supply Chain Managers Do?
The Operations Function
Mark Jackson, Marketing Manager for Pizza Hut
The Evolution of Operations and Supply Chain Management
Globalization
Human Rights and the Extended Supply Chain
Productivity and Competitiveness
Strategy and Operations
Primary Task
Core Competencies
Order Winners and Order Qualifiers
Positioning the Firm
Competing on Cost
Competing on Speed
Competing on Quality
Competing on Flexibility
Competing on Innovation
Two Different Strategies-ZARA and Uniqlo
Strategy Deployment
Policy Deployment
Balanced Scorecard
Operations Strategy
Organization of This Text
Learning Objectives of This Course
Summary
Summary of Key Terms
Questions
Problems
Case Problem 1.1-Visualize This
Case Problem 1.2-Whither an MBA at Strutledge?
Case Problem 1.3-Weighing Options at the Weight Club
References
S1 Supplement Operational Decision-Making Tools: Decision Analysis
Decision Analysis With and Without Probabilities
Decision Making Without Probabilities
Decision Analysis with Excel
Decision Analysis with OM Tools
Decision Making with Probabilities
Expected Value of Perfect Information
Sequential Decision Trees
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Problems
Case Problem S1.1-Whither an MBA at Strutledge? Part Two
Case Problem S1.2-Transformer Replacement at Mountain States Electric Service
Case Problem S1.3-Evaluating Projects at Nexcom Systems
References
2 Quality Management
Quality and Value in Denim Jeans
What is Quality?
Quality from the Customer’s Perspective
Dimensions of Quality for Manufactured Products
Dimensions of Quality for Services
Quality from the Producer’s Perspective
A Final Perspective on Quality
Quality Management System
The Evolution of Quality Management
Applying Deming’s PDCA Cycle in Education and Healthcare
Quality Tools
Process Flowcharts
Cause-and-Effect Diagrams
Checksheets and Histograms
Pareto Analysis
Scatter Diagrams
Process Control Charts and Statistical Quality Control
TQM and QMS
The Focus of Quality Management-Customers
Quality Management in the Supply Chain
Achieving Quality in Target’s Supply Chain
Measuring Customer Satisfaction
Measuring Customer Satisfaction with Customer Feedback at JetBlue and Voice of the Customer (VoC) at
The Role of Employees in Quality Improvement
Kaizen and Continuous Improvement
Quality Circles
Process Improvement Teams
Customer Focus and Employee Empowerment in a Baldrige Award-Winning City
Quality in Services
Quality Attributes in Services
Two-Time Baldrige National Quality Award Winner, Ritz-Carlton Hotels
Six Sigma
The Six Sigma Goal-3.4 DPMO
The Six Sigma Process
Motorola’s Six Sigma Quality
Improvement Projects
The Breakthrough Strategy: DMAIC
Six Sigma Highlights
Black Belts and Green Belts
North Shore University Hospital: A Six Sigma Project Example
Design for Six Sigma
Lean Six Sigma
Six Sigma Success at Telefonica Group
The Bottom Line-Profitability
The Cost of Quality
The Cost of Achieving Good Quality
The Cost of Poor Quality
Measuring and Reporting Quality Costs
The Quality-Cost Relationship
The Effect of Quality Management on Productivity
Productivity
Measuring Product Yield and Productivity
The Quality-Productivity Ratio
Quality Awards
Baldrige National Quality Award Winners in Small Business, Healthcare, and Education: What It Takes
The Malcolm Baldrige Award
Other Awards for Quality
ISO 9000
Standards
Certification
Implications of ISO 9000 for U.S. Companies
ISO 9001 Certification at Monarcas Morelia
Orkin Uses ISO Certification to Improve Service Quality
ISO Registrars
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 2.1-Designing a Quality-Management Program for the Internet at D4Q
Case Problem 2.2-Quality Management at State University
Case Problem 2.3-Quality Problems at the Tech Bookstores
Case Problem 2.4-Product Yield at Continental Luggage Company
References
3 Statistical Process Control
Quality Control in Denim Fabric Production
The Basics of Statistical Process Control
SPC in Quality Management
Using Sampling and Statistics to Analyze MillerCoors Distribution Network Performance
Quality Measures: Attributes and Variables
SPC Applied to Services
Where to Use Control Charts
Quality Food and Service at the Cheesecake Factory
Control Charts
Control Charts for Attributes
p-Chart
c-Chart
Control Charts for Variables
Mean (x-) Chart
Range ( R-) Chart
Using x- and R-Charts Together
Using Control Charts for Improving Healthcare Quality
Control Chart Patterns
Sample Size Determination
SPC with Excel and OM Tools
Process Capability
Determining Quality Process Parameters for Starbucks Coffee Bags
Process Capability Measures
Design Tolerances at Harley-Davidson Company
Process Capability with Excel and OM Tools
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 3.1-Quality Control at Rainwater Brewery
Case Problem 3.2-Quality Control at Grass, Unlimited
Case Problem 3.3-Improving Service Time at Dave’s Burgers
References
S3 Supplement Operational Decision-Making Tools: Acceptance Sampling
Single-Sample Attribute Plan
Producer’s and Consumer’s Risks
The Operating Characteristic Curve
Developing a Sampling Plan with OM Tools
Average Outgoing Quality
Double- and Multiple-Sampling Plans
Summary
Summary of Key Terms
Solved Problems
Questions
Problems
4 Product Design
Designer Jeans
The Design Process
Idea Generation
Feasibility Study
Rapid Prototyping and Concurrent Design
Form Design
Functional Design
Reliability
Apple’s Design Process
Maintainability
Usability
Production Design
Final Design and Process Plans
Technology in Design
Apple vs. Samsung
Collaborative Product Design Systems
Design Quality Reviews
Design for Environment
Jugaad, Design for the Times
Green Sourcing
Green Manufacture
Consider Nike’s Flyknit Design
Green Consumption
Recycling and Reuse
Quality Function Deployment
Design for Robustness
Summary
Summary of Key Terms
Summary of Key Formulas
Solved Problems
Questions
Problems
Case Problem 4.1-Greening Product Design
Case Problem 4.2-Lean and Mean
References
5 Service Design
Finding that Perfect Pair of Jeans
The Service Economy
Characteristics of Services
Dell’s Service Now Includes Disaster Recovery
The Service Design Process
State Farm Next Door
The Service-Process Matrix
Tools for Service Design
Service Blueprinting
Creating WOW Service at Zappos
Front-Office and Back-Office Activities
Servicescapes
Quantitative Techniques
Waiting Line Analysis for Service Improvement
Elements of Waiting Line Analysis
The Waiting Line
The Calling Population
The Arrival Rate
Service Times
Queue Discipline and Length
Basic Waiting Line Structures
Operating Characteristics
Traditional Cost Relationships in Waiting Line Analysis
The Psychology of Waiting
Waiting Line Models
The Basic Single-Server Model
Service Improvement Analysis
Solution of the Single-Server Model with Excel
Advanced Single-Server Models
Multiple-Server Model
The Basic Multiple-Server Model
Summary
Summary of Key Terms
Summary of Key Formulas
Solved Problems
Questions
Problems
Case Problem 5.1-Streamlining the Refinancing Process
Case Problem 5.2-Herding the Patient
Case Problem 5.3-The College of Business Copy Center
Case Problem 5.4-Northwoods Backpackers
References
6 Processes and Technology
Making the Right Outsourcing Decision
Process Planning
Outsourcing
Boeing’s Dreamliner Troubles
Process Selection
Process Selection with Breakeven Analysis
Process Plans
Process Analysis
Process Flowcharts
Fat Tire Ale’s Carbon Footprint
Process Innovation
Steps in Process Innovation
Anastasia Thatcher, Senior Business Process Manager
Technology Decisions
Financial Justification of Technology
A Technology Primer
3D Printing and Other Advances in Additive Manufacturing
Summary
Summary of Key Terms
Summary of Key Formulas
Solved Problems
Questions
Problems
Case Problem 6.1-A Manager’s Woes
Case Problem 6.2-Wrong Meds, Again!
Case Problem 6.3-The DPA Protocol
References
7 Capacity and Facilities Design
Cut ‘n Sew Jeans Shops
Capacity Planning
Facilities
Objectives of Facility Layout
Bank of America’s Towering Achievement in Green Design
Basic Layouts
Process Layouts
Product Layouts
VW “LEED’s” the Way in Environmental Construction
Fixed-Position Layouts
Designing Process Layouts
Block Diagramming
The Health Benefits of Good Layout
Relationship Diagramming
Computerized Layout Solutions
Designing Service Layouts
IKEA’s Layout Design
Designing Product Layouts
Line Balancing
Computerized Line Balancing
Hybrid Layouts
Cellular Layouts
Advantages of Cellular Layouts
Disadvantages of Cellular Layouts
Flexible Manufacturing Systems
Mixed-Model Assembly Lines
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 7.1-Workout Plus
Case Problem 7.2-Photo Op-Please Line Up
Case Problem 7.3-The Grab ‘n Go Cafe
References
S7 Supplement Operational Decision-Making Tools: Facility Location Models
Types of Facilities
Site Selection: Where to Locate
Global Supply Chain Factors
Regional and Community Location Factors in the United States
Location Incentives
Geographic Information Systems
Location Analysis Techniques
Location Factor Rating
Location Factor Rating with Excel and OM Tools
Center-of-Gravity Technique
Center-of-Gravity Technique with Excel and OM Tools
Load-Distance Technique
Load-Distance Technique with Excel and OM Tools
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem S7.1-Selecting a European Distribution Center Site for American International Automotiv
References
8 Human Resources
A Global Commitment to Human Resources at Levi Strauss & Company
Human Resources and Quality Management
The Changing Nature of Human Resource Management
The Assembly Line
Limitations of Scientific Management
Employee Motivation
Human Resources Management at Baldrige National Quality Award-Winning Companies
Contemporary Trends in Human Resource Management
Job Training
Cross Training
Employee Training at Kyphon, Inc., and Triage Consulting Group
Job Enrichment
Empowerment
Teams
Flexible Work Schedules
Creating Sustainable Workplaces
Alternative Workplaces and Telecommuting
Temporary and Part-Time Employees
Telecommuting at Capital One, Bank of America, and Cisco
Employee Compensation
Types of Pay
Gainsharing and Profit Sharing
Managing Diversity in the Workplace
English in the Workplace
Affirmative Action and Equal Opportunity
Diversity Management Programs
A Commitment to Diversity at UPS and Hershey’s
Global Workforce Diversity and Sustainability Issues
Target’s Workplace Sustainability Standards for Its Global Suppliers’ Employees
Job Design
The Elements of Job Design
Task Analysis
Worker Analysis
Environmental Analysis
Ergonomics
Technology and Automation
Job Analysis
Process Flowchart
Worker-Machine Chart
Motion Study
Learning Curves
Learning Curves with Excel and OM Tools
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 8.1-Maury Mills
References
S8 Supplement Operational Decision-Making Tools: Work Measurement
Time Studies
Stopwatch Time Study
Number of Cycles
Elemental Time Files
Predetermined Motion Times
Work Sampling
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem S8.1-Measuring Faculty Work Activity at State University
References
9 Project Management
Projects to Achieve Sustainability in Denim Jeans Production
Project Planning
Elements of a Project Plan
Project Return
The Project Team
The Project Manager
A Project to Fight AIDS in Swaziland
Scope Statement
Work Breakdown Structure
Responsibility Assignment Matrix
Project Risk
Sustainability Projects Around the World
Global Cultural and Diversity Issues in Project Management
Cross-Cultural Project Teams
Project Scheduling
The Gantt Chart
Project Control
Time Management
Cost Management
Quality Management
Performance Management
Communication
Enterprise Project Management
Reconstructing the Pentagon after 9/11
Agile Project Management
Innovative “Cloud” Projects at Google, Facebook , and Apple
CPM/PERT
The Project Network
AOA Network
AON Network
The Critical Path
Activity Scheduling
The Terminal 5 Project at Heathrow Airport
Activity Slack
Probabilistic Activity Times
A Couple of High-Profile Sports Stadium Projects
Probabilistic Time Estimates
An Interstate Highway Construction Project in Virginia
CPM/PERT Analysis with OM Tools
Probabilistic Network Analysis
Microsoft Project
Project Crashing and Time-Cost Tradeoff
Construction Mega-Projects Around the World
Project Crashing
The General Relationship of Time and Cost
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problem
Questions
Problems
Case Problem 9.1-The Bloodless Coup Concert
Case Problem 9.2-Moore Housing Contractors
References
PART II: SUPPLY CHAIN MANAGEMENT
10 Supply Chain Management Strategy and Design
The Denim Jeans Supply Chain
Supply Chains
Supply Chains for Service Providers
The Digital Supply Chain at Apple and Amazon
Value Chains
The Management of Supply Chains
Supply Chain Uncertainty and Inventory
The Bullwhip Effect
Risk Management
Supply Chain Resiliency at Cisco Systems
Supply Chain Sustainability
Walmart’s Commitment to Sustainability
Sustainability and Quality Management
Achieving Sustainability While Reducing Costs and Increasing Profits
Information Technology: A Supply Chain Enabler
Electronic Business
Electronic Data Interchange
Bar Codes
Radio Frequency Identification
Managing Ford’s Supply Chain Risks and Helping the Automaker’s Recovery
The Internet
Build-To-Order (BTO)
Supply Chain Integration
Supply Chain Management (SCM) Software
Measuring Supply Chain Performance
Key Performance Indicators
Apple Leader Among Top-Ten Supply Chains
Process Control
SCOR
Summary
Summary of Key Terms
Summary of Key Formulas
Solved Problems
Questions
Problems
Case Problem 10.1-Somerset Furniture Company’s Global Supply Chain
References
11 Global Supply Chain Procurement and Distribution
Global Supply Chain Management at Li & Fung
Procurement
Boeing’s Supplier Rating System
Outsourcing
E-Procurement
Spend Analysis
E-Marketplaces
Spend Analysis at Mount Sinai Medical Center
Reverse Auctions
Distribution
Speed and Quality
Internet Companies: Amazon.Com
Distribution Centers and Warehousing
Achieving Warehouse Efficiency and Sustainability at Genzyme Corporation
Postponement
Adding a New Distribution Center to the Sephora Supply Chain
Warehouse Management Systems
Vendor-Managed Inventory
Collaborative Logistics
Distribution Outsourcing
Transportation
Supply Chain Operations at Food Distributor Sysco Corporation
Internet Transportation Exchanges
The Global Supply Chain
Obstacles to Global Supply Chain Management
Duties, Tariffs, and Global Trading Groups
Landed Cost
Web-Based International Trade Logistics Systems
Achieving Global Sustainability at HP in China
Trends in Globalization for U.S. Companies
China’s Role in the Global Supply Chain
Reverse Globalization
Brazil as a Potential Near-Shore Supplier for the United States
Security Within Global Supply Chains
Reverse Globalization at K’NEX
Summary of Key Terms
Questions
Case Problem 11.1-Somerset Furniture Company’s Global Supply Chain-Continued
S11 Supplement Operational Decision-Making Tools: Transportation and Transshipment Models
The Transportation Model
Solution of the Transportation Model with Excel
The Transshipment Model
Solution of the Transshipment Problem with Excel
Summary
Summary of Key Terms
Solved Problems
Problems
Case Problem S11.1-Stateline Shipping and Transport Company
Case Problem S11.2-Global Supply Chain Management at Cantrex Apparel International
References
12 Forecasting
Forecasting Denim Jeans Trends
The Strategic Role of Forecasting in Supply Chain Management
Supply Chain Management
Quality Management
Strategic Planning
Supply Chain Forecasting at Heineken USA
Components of Forecasting Demand
Time Frame
Demand Behavior
Forecasting Methods
Forecasting Process
Global Supply Chain Forecasting at Hershey’s
Time Series Methods
Moving Average
Weighted Moving Average
Demand Forecasts for Solar Energy Development at GE
Exponential Smoothing
Adjusted Exponential Smoothing
Linear Trend Line
Seasonal Adjustments
Demand Forecasting for Global Distribution at Zara
Forecast Accuracy
Mean Absolute Deviation
Cumulative Error
Forecast Control
Seasonal Forecasting in the Fashion Apparel Industry
Time Series Forecasting Using Excel
Forecasting Market Demand at NBC
Forecasting with OM Tools
Regression Methods
Linear Regression
Correlation
Regression Analysis with Excel
Multiple Regression with Excel
Forecasting Airport Security Gate Arrivals at the Transportation Security Administration
Data Mining
Uses for Data Mining
Tools of Data Mining
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 12.1-Forecasting at State University
Case Problem 12.2-The University Bookstore Student Computer Purchase Program
Case Problem 12.3-Cascades Swim Club
Case problem 12.4-Forecasting Passenger Arrivals at the Gotham International Airport
References
13 Inventory Management
Using RFID Technology for Denim Jeans Inventory Management
The Role of Inventory in Supply Chain Management
The Effects of Information Technology on Inventory Management
Inventory and Quality Management in the Supply Chain
The Elements of Inventory Management
Demand
Inventory Costs
Inventory Control Systems
Continuous Inventory Systems
Periodic Inventory Systems
The ABC Classification System
Determining Supply Chain Strategy by Evaluating Inventory Costs at Hewlett-Packard
Economic Order Quantity Models
The Basic EOQ Model
The Production Quantity Model
Solution of EOQ Models with Excel
Solution of EOQ Models with OM Tools
Quantity Discounts
Quantity Discounts with Constant Carrying Cost
Quantity Discount Model Solution with Excel
Reorder Point
Safety Stocks
Service Level
Reorder Point with Variable Demand
Determining the Reorder Point with Excel
Multi-Echelon Inventory Optimization at Procter & Gamble
Order Quantity for a Periodic Inventory System
Order Quantity with Variable Demand
Determining the Order Quantity for the Fixed-Period Model with Excel
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 13.1-The Instant Paper Clip Office Supply Company
Case Problem 13.2-The Texas Gladiators Apparel Store
Case Problem 13.3-Pharr Foods Company
References
S13 Supplement Operational Decision-Making Tools: Simulation
Monte Carlo Simulation
Computer Simulation with Excel
Decision Making with Simulation
Areas of Simulation Application
Waiting Lines/Service
Inventory Management
Production and Manufacturing Systems
Capital Investment and Budgeting
Logistics
Service Operations
Environmental and Resource Analysis
Summary
Summary of Key Terms
Solved Problems
Questions
Problems
References
14 Sales and Operations Planning
Sales and Operations Planning at VF Corporation
The Sales and Operations Planning Process
Strategies for Adjusting Capacity
The Perfect Storm for S&OP
Level Production
Chase Demand
Peak Demand
Overtime and Undertime
Subcontracting
Part-Time Workers
How LEGO Rebuilt Its Supply Chain and Found S&OP
Backlogs, Backordering, and Lost Sales
Strategies for Managing Demand
Disney’s Magic Numbers
Quantitative Techniques for Aggregate Planning
Pure Strategies
General Linear Programming Model
Mixed Strategies
The Transportation Method
Other Quantitative Techniques
The Hierarchical Nature of Planning
Collaborative Planning
Available-to-Promise
Aggregate Planning for Services
Revenue Management
Overbooking
Fare Classes
Revenue Management at Harrah’s
Single-Order Quantities
Summary
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 14.1-Seats for Sale
Case Problem 14.2-Erin’s Energy Plan
References
S14 Supplement Operational Decision-Making Tools: Linear Programming
Model Formulation
Graphical Solution Method
Linear Programming Model Solution
The Simplex Method
Slack and Surplus Variables
Solving Linear Programming Problems with Excel
Sensitivity Analysis
Sensitivity Ranges
Summary
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem S14.1-Mosaic Tile Company
Case Problem S14.2-Summer Sports Camp at State University
Case Problem S14.3-Spring Garden Tools
Case Problem S14.4-Walsh’s Juice Company
Case Problem S14.5-Julia’s Food Booth
Case Problem S14.6-The Sea Village Amusement Park
References
15 Resource Planning
Software that Runs the Company
Material Requirements Planning (MRP)
When to Use MRP
Dependent Demand
Discrete Demand
Complex Products
Erratic Orders
Assemble-to-Order
Master Production Schedule
Product Structure File
Phantom Bills
K-Bills
Modular Bills
Time-Phased Bills
Item Master File
Vignesh Ramachandran , Systems Auditor
The MRP Process
Lot Sizing in MRP Systems
Economic Order Quantity
Periodic Order Quantity
MRP Outputs
Capacity Requirements Planning (CRP)
Calculating Capacity
Load Profiles
Overloads
Load Leveling
Relaxing MRP Assumptions
Enterprise Resource Planning (ERP)
John Snead, Senior Manager of Financial Planning and Analysis
ERP Modules
Finance/Accounting
Sales/Marketing
Production/ Materials Management
Human Resources
ERP Implementation
Analyze Business Processes
Choose Modules to Implement
Align Level of Sophistication
Under Armour at the Top of Its Game with ERP
Finalize Delivery and Access
Link with External Partners
Customer Relationship Management (CRM)
Supply Chain Management (SCM)
ERP Implementation in the Armed Forces
Product Lifecycle Management (PLM)
Connectivity, Integration, Big Data, and the Cloud
Summary
Summary of Key Terms
Questions
Solved Problems
Problems
Case Problem 15.1-Just ERP
Case Problem 15.2-Hosuki
References
16 Lean Systems
Lean Retailing and the Jeans Supply Chain
The Basic Elements of Lean Production
Flexible Resources
Cellular Layouts
The Pull System
Kanbans
Small Lots
Quick Setups
Uniform Production Levels
Quality at the Source
Products On-Demand at Conmed
Visual Control
Kaizen
Jidoka
Universal Studios Holds “Treasure Hunt” Kaizen Event
Total Productive Maintenance
Supplier Networks
Implementing Lean Systems
The Path to Lean at Nike’s Supplier in Vietnam
Technology-Infused Lean at Toyota
The Benefits of Lean Production
The Drawbacks of Lean Production
Lean Six Sigma
Value Stream Mapping (VSM)
Nicole Sanders, Commodity Manager
Lean and the Environment
Lean Services
Lean Retailing
Lean Banking
Lean Healthcare
Lean at Virginia Mason Healthcare Center
Leaning the Supply Chain
Summary
Summary of Key Formulas
Summary of Key Terms
Questions
Problems
Case Problem 16.1-The Blitz is On
Case Problem 16.2-Where’s My Cart?
Case Problem 16.3-Leaning the Warehouse
References
17 Scheduling
Scheduling Apparel Production
Objectives in Scheduling
Loading
The Assignment Method
Scheduling Major League Baseball Umpires
Sequencing
Sequencing Jobs Through One Process
Sequencing Jobs Through Two Serial Processes
Patient Scheduling
Guidelines for Selecting a Sequencing Rule
Monitoring
Gantt Charts
Input/Output Control
Margie Deck, Plant Manager
Advanced Planning and Scheduling Systems
When Good Genes Make Good Schedules
Theory of Constraints
Drum-Buffer-Rope
Process vs. Transfer Batch Sizes
Employee Scheduling
Automated Scheduling Systems
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 17.1-America Reads, America Counts
Case Problem 17.2-From a Different Perspective
References
APPENDIX A Normal Curve Areas
INDEX
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