Test Bank for Organizational Communication Approaches and Processes 7th Edition by Katherine Miller, Joshua Barbour ISBN 1285164202 978-1285164205

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ISBN 10: 1285164202
ISBN 13: 978-1285164205
Author: Katherine Miller, Joshua Barbour 

ORGANIZATIONAL COMMUNICATION: APPROACHES AND PROCESSES presents organizational communication from both a communication and managerial perspective. Professor Miller’s clear writing style and consistent use of examples and case studies result in a text that you’ll find easy to understand.

Organizational Communication Approaches and Processes 7th Table of contents:

Chapter 1. The Challenge of Organizational Communication

Our Complicated World

Globalization

Global Insecurity

Climate Change

Changing Demographics

Complicating Our Thinking about Organizations

Complicating Our Thinking about Communication

Looking Ahead

Discussion Questions

Key Concepts

Chapter 2. Classical Approaches

The Machine Metaphor

Henri Fayol’s Theory of Classical Management

Elements of Management

Principles of Management

Principles of Organizational Structure

Summary of Fayol’s Theory

Max Weber’s Theory of Bureaucracy

Frederick Taylor’s Theory of Scientific Management

Impetus for the Theory of Scientific Management

Components of Scientific Management

Communication in Classical Approaches

Content of Communication

Direction of Communication Flow

Channel of Communication

Style of Communication

Classical Management in Organizations Today

Classical Structure in Today’s Organizations

Classical Job Design, Surveillance, and Rewards in Today’s Organizations

Summary

Discussion Questions

Key Concepts

Case Study. The Creamy Creations Takeover

Chapter 3. Human Relations and Human Resources Approaches

The Human Relations Approach

From Classical Theory to Human Relations: The Hawthorne Studies

Maslow’s Hierarchy of Needs Theory

McGregor’s Theory X and Theory Y

The Human Resources Approach

Impetus for the Human Resources Approach

Blake and Mouton’s Managerial Grid

Likert’s System IV

Communication in Human Relations and Human Resources Organizations

Content of Communication

Direction of Communication Flow

Channel of Communication

Style of Communication

Human Relations and Human Resources Organizations Today

The What of Human Resources Programs

The How of Human Resources Programs

Summary

Discussion Questions

Key Concepts

Case Study. Teamwork at Marshall’s Processing Plant

Chapter 4. Systems and Cultural Approaches

The Systems Metaphor and Systems Concepts

System Components

System Processes

System Properties

Systems Approaches to Organizational Communication

Communication Networks

Karl Weick’s Theory of Organizing

The Cultural Metaphor

Prescriptive Approaches to Culture

Descriptive and Explanatory Approaches to Culture

Summary

Discussion Questions

Key Concepts

Case Study. The Cultural Tale of Two Shuttles

Chapter 5. Constitutive Approaches

Communicative Constitution of Organizations

The Montreal School

Text and Conversation

Constitution as “Scaling Up”

Current Directions

The Four Flows

Membership Negotiation

Self-Structuring

Activity Coordination

Institutional Positioning

Summary and Challenges for Constitutive Approaches

Discussion Questions

Key Concepts

Case Study. A Drop in the Bucket

Chapter 6. Critical and Feminist Approaches

Critical Approaches

The Pervasiveness of Power

Ideology and Hegemony

Emancipation

Resistance

A Theory of Concertive Control

Feminist Approaches

Sexual Harassment

Discourse at Women-Led Businesses

Disciplined Bodies

Summary

Discussion Questions

Key Concepts

Case Study. Talking Turkey

Chapter 7. Socialization Processes

Models of Organizational Socialization

Phases of Socialization

Content of Socialization

Summary of Socialization Models

Communication Processes During Socialization

Recruiting and Interviewing

Newcomer Information-Seeking Tactics

Role Development Processes

Organizational Exit

Summary

Discussion Questions

Key Concepts

Case Study. The Church Search

Chapter 8. Decision-Making Processes

Models of the Decision-Making Process

Rational Models of Decision Making

Alternatives to Rational Models

Small-Group Decision Making

Descriptive Models of Small-Group Decision Making

Effective Small-Group Decision Making

Beyond Rational Group Processes

Participation and Collaboration

Participation in Decision-Making

Workplace Democracy

Collaboration Processes

Communication and Organizational Knowledge

Summary

Discussion Questions

Key Concepts

Case Study. Too Many Majors

Chapter 9. Conflict Management Processes

Conceptualizing the Conflict Process

Defining Conflict

Levels of Organizational Conflict

Phases of Organizational Conflict

Managing Organizational Conflict

Conflict Styles

Bargaining and Negotiation

Third-Party Conflict Resolution

Factors Influencing The Conflict Management Process

Personal Factors

Relational Factors

Cultural Factors

A Feminist View of Conflict

Summary

Discussion Questions

Key Concepts

Case Study. The Problem with Teamwork

Chapter 10. Organizational Change and Leadership Processes

Organizational Change Processes

The Complexity of Organizational Change

Reactions to Organizational Change

Communication in the Change Process

“Unplanned” Change: Organizational Crisis

Organizational Leadership

Models of Leadership

Communication and Leadership

Summary

Discussion Questions

Key Concepts

Case Study. Leading Nurses through Hospital Change

Chapter 11. Processes of Emotion in the Workplace

Emotion in the Workplace

Emotion as Part of the Job

Emotion as Part of Workplace Relationships

Emotion Rules and Emotional Intelligence

Stress, Burnout, and Social Support in the Workplace

Burnout

Communication as a Cause of Burnout

Coping with Burnout

Summary

Discussion Questions

Key Concepts

Case Study. Inexplicable Events

Chapter 12. Organizational Diversity Processes

Women and Minorities in Today’s Organizations

Stereotyping and Discrimination

Relational Barriers in Organizational Systems

Beyond Women and Minorities

The Multicultural Organization

The Diverse Organization: Opportunities

The Diverse Organization: Challenges

Managing (and Celebrating) Cultural Diversity

Summary

Discussion Questions

Key Concepts

Case Study. The Complex Challenges of Encouraging Diversity

Chapter 13. Technological Processes

Types of Organizational Communication Technology

Understanding Technology Adoption and Use

The Importance of Technology Attributes

The Importance of Social Factors

ICT Choice in Combination

Effects of Information and Communication Technology

Social Media: From Public Relations to Politics and Justice

Virtual Organizing and Telework

Summary

Discussion Questions

Key Concepts

Case Study. High-Tech Gardening

Chapter 14. The Changing Landscape of Organizations

Communication in the Global Workplace

Effects of Globalization

Communication in an Era of Shifting Identity

Communication in a Service Economy

Communication in the Age of the Contingent Worker

Summary

Key Concepts

Case Study. Charting the Changing Nature of Work

References

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