Test Bank for Organizational Communication Balancing Creativity and Constraint 8th Edition by Eric Eisenberg, Angela Trethewey, Marianne LeGreco, Goodall ISBN 1319052347 9781319052348

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ISBN 10: 1319052347
ISBN 13: 9781319052348
Author: Eric Eisenberg, Angela Trethewey, Marianne LeGreco, Goodall 

Learn to balance creativity and constraint as Organizational Communication helps you become a better ogranizational commmunicator, particularly within conversatioms related to diversity, technology, ethics and the global economy.

Organizational Communication Balancing Creativity and Constraint 8th Table of contents:

PART I APPROACHING ORGANIZATIONAL COMMUNICATION

CHAPTER 1 Communication and the Changing World of Work

THE INEVITABILITY OF CHANGE

THE IMPACT OF GLOBALIZATION ON ORGANIZING

Outsourcing

The Rise of the Global Company

Challenges of Managing a Multicultural Workforce

Global Economic Concerns

WHAT WOULD YOU DO? Religious Differences in the Classroom

Potential Abuses of Power in the Global Marketplace

EVERYDAY ORGANIZATIONAL COMMUNICATION

Globalization and You

COMMUNICATION TECHNOLOGY Transcending Space and Time

Contemplating Security Concerns

Understanding Urgent Organizations

Relying on Communication Networks

CHANGES IN THE MEANING OF WORK

The New Social Contract

Ethical Concerns

Quality-of-Life Issues

WHAT WOULD YOU DO? Organizational Structure and Employee Well-Being

SUMMARY

QUESTIONS FOR REVIEW AND DISCUSSION

KEY TERMS

CASE STUDY: THE CASE OF THE “ITALIAN” SHOES

CHAPTER 2 Defining Organizational Communication

THE IMPORTANCE OF COMMUNICATION DEFINITIONS AND APPROACHES

APPROACHES TO ORGANIZATIONAL COMMUNICATION

Communication as Information Transfer

Communication as Transactional Process

Communication as Strategic Control

WHAT WOULD YOU DO? It’s Not Personal, It’s Just Policy: Organizational Ambiguity in Action

Communication as a Balance of Creativity and Constraint

EVERYDAY ORGANIZATIONAL COMMUNICATION Online Networking Profiles: Balancing Creativity and Constraint

ORGANIZATIONS AS DIALOGUES

Dialogue and the Situated Individual

Definitions of Dialogue

Dialogue as Mindful Communication

Dialogue as Equitable Transaction

Dialogue as Empathic Conversation

Dialogue as Real Meeting

INTEGRITY AND ETHICS IN ORGANIZATIONAL COMMUNICATION

SUMMARY

QUESTIONS FOR REVIEW AND DISCUSSION

KEY TERMS

CASE STUDY: THE MANY ROBERT SMITHS

PART II THEORIES OF ORGANIZATIONAL COMMUNICATION

CHAPTER 3 Three Early Perspectives on Organizations and Communication

WHY THEORY?

Theories Are Partial

Theories Are Partisan

Theories Are Problematic

CLASSICAL MANAGEMENT APPROACHES

From Empire to Hierarchy From Resistance to Domination

The Industrial Revolution

Scientific Management

Fayol’s Classical Management

EVERYDAY ORGANIZATIONAL COMMUNICATION Scientific Management at the Gym

Bureaucracy

Implications for Organizational Communication

THE HUMAN RELATIONS APPROACH

Historical and Cultural Background

What Is Human Relations?

The Hawthorne Studies

Reflections on Human Relations

THE HUMAN RESOURCES APPROACH

Maslow’s Hierarchy of Needs

McGregor’s Theory Y Management

Likert’s Principle of Supportive Relationships

WHAT WOULD YOU DO? Managing the Kitchen

SUMMARY

QUESTIONS FOR REVIEW AND DISCUSSION

KEY TERMS

CASE STUDY: RIVERSIDE STATE HOSPITAL

CHAPTER 4 The Systems Perspective on Organizations and Communication

THE SYSTEMS PERSPECTIVE

The Origins of Systems Theory in the Sciences

Biology and General Systems Theory

From Biology to Organizational Communication

WHAT IS A SYSTEM?

Environment and Open Systems

Interdependence

WHAT WOULD YOU DO? Locavores, Sustainability, and Systems

Goals Processes and Feedback

Openness, Order, and Contingency

THE APPEAL OF SYSTEMS THEORY FOR ORGANIZATIONAL COMMUNICATION

Peter Senge’s Learning Organization

Karl Weick’s Sense-Making Model

Retrospective Sense Making

EVERYDAY ORGANIZATIONAL COMMUNICATION Making Sense of Your Equivocal Past

Loose Coupling

Partial Inclusion

SUMMARY

QUESTIONS FOR REVIEW AND DISCUSSION

KEY TERMS

CASE STUDY: CRISIS IN THE ZION EMERGENCY ROOM

CHAPTER 5 Cultural Studies of Organizations and Communication

THE CULTURAL APPROACH

Cultures as Symbolic Constructions

Cultural Elements

HISTORICAL AND CULTURAL BACKGROUND

Competitive Pressures

Interpretive Methodology

Social Trends

THREE VIEWS OF ORGANIZATIONAL CULTURE

The Practical View

The Interpretive View

WHAT WOULD YOU DO? “Shooting” Employees with Motivation

Critical and Postmodern Views

Integration

Differentiation

Fragmentation

SOCIALIZATION: INTEGRATING NEW MEMBERS INTO ORGANIZATIONAL CULTURES

EVERYDAY ORGANIZATIONAL COMMUNICATION College Radio and Community Socialization

Anticipatory Socialization

Organizational Assimilation

Socialization and High-Reliability Organizations

Socialization and Technology

A COMMUNICATION PERSPECTIVE ON ORGANIZATIONAL CULTURE

SUMMARY

QUESTIONS FOR REVIEW AND DISCUSSION

KEY TERMS

CASE STUDY I: STUDYING THE CULTURE OF MEETINGS

CASE STUDY II: CULTURAL CONSTRUCTIONS OF GENDER AND SEXUALITY IN COLLEGE FRATERNITIES AND SORORITIES

CHAPTER 6 Critical Approaches to Organizations and Communication

CRITICAL THEORY

Historical and Cultural Background

The Rise of Critical Theorizing in the United States

The Centrality of Power

WHAT WOULD YOU DO? The (Im)possibilities of a Living Wage

POWER AND IDEOLOGY

EVERYDAY ORGANIZATIONAL COMMUNICATION

Gender, Ideology, and Power in Career Paths

The Hidden Power of Culture: Myths, Stories, and Metaphors

The Hidden Power of Legitimation: Manufactured Consent and Concertive Control

DISCOURSE AND DISCIPLINE

The Hidden Power of Knowledge: Surveillance, the Panopticon, and Disciplinary Power

The Technological Panopticon

WHAT WOULD YOU DO? Unintentional Surveillance?

RECENT TRENDS IN CRITICAL ORGANIZATIONAL COMMUNICATION SCHOLARSHIP

Healthy Organizations

Resistance: Challenging Organizational Power and Control 177

The Role of the Critical Theorist

SUMMARY

QUESTIONS FOR REVIEW AND DISCUSSION

KEY TERMS

CASE STUDY I: RISKY BUSINESS: CONSENT, SAFETY, AND FIREFIGHTER CULTURE

CASE STUDY II: RACING THROUGH THE HURRICANE OF AIRPORT SECURITY: ORGANIZATIONAL METAPHORS AND STANDING IN LINE

PART III CONTEXTS FOR ORGANIZATIONAL COMMUNICATION

CHAPTER 7 Identity and Difference in Organizational Life

THE HISTORY OF IDENTITY IN ORGANIZATIONAL COMMUNICATION 194

IDENTITY AND DIFFERENCE AS ORGANIZATIONAL PRACTICES AND PERFORMANCES

Identity Regulation

Identity Work

Self-Doubter

Struggler

Surfer

Storyteller

Strategist

Stencil

Soldier

IDENTITY AND DIFFERENCE AS FIXED ASPECTS OF THE SELF 206

EVERYDAY ORGANIZATIONAL COMMUNICATION Images of Identity: Making Sense of Yourself in College

IDENTITY AND DIFFERENCE AS ORGANIZATIONAL FEATURES THAT INFLUENCE MEMBERS

IDENTITY AND DIFFERENCE AS POPULAR CULTURE NARRATIVES

WHAT WOULD YOU DO? The Secret Identity of an English Professor

COMMUNICATING IDENTITY AND DIFFERENCE

SUMMARY

QUESTIONS FOR REVIEW AND DISCUSSION

KEY TERMS

CASE STUDY: VALUING IDENTITIES ACROSS FIVE GENERATIONS

CHAPTER 8 Teams and Networks: Communication and Collaborative Work

DEMOCRACY IN THE WORKPLACE

COMMUNICATING IN TEAMS

Types of Teams

Project Teams

Work Teams

Quality-Improvement Teams

WHAT WOULD YOU DO? The Dilemmas of Participative Management at a University

Virtual Teams

Communicative Dimensions of Teamwork

Roles

Norms

Decision-Making Processes

Management of Conflict and Consensus

Cultural Diversity in Teams

Team Learning

A Retreat from Teams?

Positive Collaboration

COMMUNICATING IN NETWORKS

Small-Group Communication Networks

Emergent Communication Networks

Analyses of Communication Networks

Patterns of Interaction

Communication Network Roles

EVERYDAY ORGANIZATIONAL COMMUNICATION Networking on Campus: Communication, Identity, and Empowerment

Content of Communication Networks

Interorganizational Communication Networks

The Digital Networked Society

CREATIVITY AND CONSTRAINT IN TEAMS AND NETWORKS

SUMMARY

QUESTIONS FOR REVIEW AND DISCUSSION

KEY TERMS

CASE STUDY I: SPELLMAN GARDENS

CASE STUDY II: THE NETWORKED COMMUNITY

CHAPTER 9 Communicating Leadership

LAYING THE FOUNDATION: USEFUL INSIGHTS FROM PRIOR LEADERSHIP THEORIES

Trait Leadership

Leadership Style

Situational Leadership®

Transformational Leadership

Discursive Leadership

LEADERSHIP RECONSIDERED: EFFECTIVE LEADERSHIP HABITS Habits of Mind

Habits of Character

Habits of Authentic Communicative Performance

EVERYDAY ORGANIZATIONAL COMMUNICATION Grooming Servant Leaders through Service Learning and Community Engagement

LEADING THE ORGANIZATION: COMMUNICATING WITH EMPLOYEES

Openness

Supportiveness

Motivation

Empowerment

THE DARK SIDE OF LEADERSHIP: BULLYING AND HARASSMENT

Bullying in the Workplace

Harassment and Sexual Harassment

WHAT WOULD YOU DO? Effective Responses to Bullies, Harassers, and Bosses Who Mistreat Subordinates

SUMMARY

QUESTIONS FOR REVIEW AND DISCUSSION

KEY TERMS

CASE STUDY: WHEN LEADERSHIP STYLES COLLIDE

CHAPTER 10 Organizational Alignment: Managing the Total Enterprise

POSITIONING THE ORGANIZATION Competitive Strategy

Types of Business Strategies

Strategy and the Business Life Cycle

STRATEGIC ALIGNMENT

HUMAN RESOURCES

Talent

EVERYDAY ORGANIZATIONAL COMMUNICATION

Helping Colleges and Universities Do What They Do Best

Targeted Selection

Performance Management

Training and Development

Organizational Development

ORGANIZATIONAL LEARNING

Learning Basic Skills

Learning New Technologies

WHAT WOULD YOU DO? Blogaholics and Twitterphiles

EFFECTS OF COMMUNICATION TECHNOLOGY

Synchronicity and Media Richness

Social Media and the Urgent Organization

Secrecy and Privacy

Mediated Interpersonal Communication

SUMMARY

QUESTIONS FOR REVIEW AND DISCUSSION

KEY TERMS

CASE STUDY: STRATEGICALLY ALIGNING SCHOOL FOOD POLICIES

APPENDIX A Field Guide to Studying Organizational Communication References

Author Index

Subject Index

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Tags: Eric Eisenberg, Angela Trethewey, Marianne LeGreco, Goodall, Organizational Communication, Balancing Creativity